Alexander: Solving the Mystery of Disappearing Facebook Photos and Videos

Q: Photos and videos on my Facebook page often disappear for a few days in a row. This does not happen on other websites, such as YouTube. I tried changing my Facebook password and restarting my computer and my network modem/router, but nothing worked. I notified Facebook several times but received no help. Even a computer repair shop had no suggestions. What can I do?


A: The intermittent disappearance of photos from Facebook is a common problem. This is usually caused by a problem with your home network configuration, the way you connect to the internet, or a slow internet connection.

Here’s what you can try:

  • Diagnose any problems on your home network. For PCs, run the “network troubleshooter” for your version of Windows (see (Wired and wireless networks use the same test software.) There are separate tests for “network adapter” and “internet connections.” For Mac “network diagnostics”, see for wired and wireless networks.
  • If you have a PC, update the software drivers for its wired and wireless network adapters (see Macs get drivers through software updates (see
  • Try connecting to the Internet through another DNS server. Domain Name System (DNS) servers convert website names to numbers used by the Internet. You also need to flush a Windows cache associated with DNS. (For PCs, see solutions two and three on (For Macs, see point six at
  • Check your internet speed when Facebook images disappear (see Social media sites typically require three megabits of download speed, but recommend 10 megabits, which isn’t much compared to typical home internet speeds of 40 to 100 megabits.

But if you’re using Facebook while doing other things — streaming video or music, playing online games, or making video calls — there might not be enough capacity left to receive photos. and Facebook videos.

Q: I recently purchased an HP laptop in Budapest, Hungary and quickly discovered a problem. When I typed in a Microsoft Word document, the cursor randomly jumped back or forward two or three words, or moved up or down two or three lines. What’s wrong? Could this be an app that lets me type characters in Hungarian (lots of vowels with dots or accents on them)?

GEZA SIMON, Minneapolis

A: Laptop cursor movement issues are usually caused by an overly sensitive touchpad. In your case, an application that modifies the keyboard for the Hungarian language may also be the cause of the problem.

Here are a few things to try:

  • If you primarily use a computer mouse, disable the laptop’s touchpad. The touchpad can sense the movement of your hand as you type and translate the movement into a command to move the cursor. See to disable the touchpad in Windows 10. See to disable it in Windows 11.
  • If you’re using an app to convert your keyboard to Hungarian, try using Word’s language feature instead. In Word, click on the “file” header and choose “options”. On the left side of the screen, choose “language”. In the center of the screen, click on “Add a language” and select Hungarian from the resulting list. Highlight the language you want to type in.

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