Smart Workplace – Activity Based Work
Graham Parker, Director: Smart Workplace, Dimension Data.
Customer experience is one of the critical measures of a business’s success, alongside revenue and profit. The concept has taken on even more importance since the emergence of digital technologies. Today’s customers are smarter and more focused than ever before, thanks to the access to information and communication around them.
Yet it would be a mistake to think that this paradigm is only about customers. Organizations are realizing that employee (EX) experiences are just as significant – a fact brought home when the pandemic prompted remote working. An effective employee is not a seen employee, but rather someone with the right tools and channels at their disposal to be productive. A recent NTT report on the subject found that 88.9% of organizations recognize the value of EXs for strategy or strategic differentiation. Yet far fewer succeed. It’s no surprise, then, that when Dimension Data sought to unify its operations in five key markets, the Intelligent Workplace was an obvious choice.
The leading IT service provider, Dimension Data, has completed its transition to operate as a single entity, bringing all of its subsidiaries together under a single Dimension Data brand. The powerful combination of people, technology and service delivery has accelerated the growth and relevance of cross-market strategies. By bringing together the former Internet Solutions, Britehouse and ContinuitySA brands, Dimension Data is implementing its customer-centric strategy. The goal is to provide customers with an end-to-end solution to help transform the way organizations operate, sell and stay relevant.
Dimension Data’s end-to-end positioning in the market begins with Intelligent Infrastructure (II), which is the foundation of the modern business and enables greater agility and flexibility in today’s rapidly changing marketplace. . The company offers its customers enhanced productivity through its Intelligent Workplace (IW) solutions, helping to connect people, processes, platforms and products. Dimension Data’s Intelligent Business Applications (IBA) accelerate operational efficiency and enable customers to innovate for the future, while its Intelligent Customer Experience (ICX) strives to deliver meaningful digital customer experiences to customers of his clients. Dimension Data Intelligent Security (ISec) bringing to market is an integral part of all solutions, helping businesses achieve true organizational resilience.
Executive: Smart Workplace Graham Parker explains, “My definition of a smart workplace is one that allows people to do their best, be their best, productive and hopefully. happy in a working environment; they will essentially do their best for the business and the business will benefit the most.
Parker is a qualified public accountant and his career has taken him to senior positions in finance and operations. But he’s the first to admit he’s never been wired to be a filing accountant, and his career is all about people: how to make them more productive, happier, and more engaged. “I have seen how powerful software can be in changing the way a business works. Suddenly it was obvious: you don’t need a few big changes, you need a lot of small ones that match the results of the business, ”Parker said.
People at the center
This point of view opened the doors to another important change. Traditional workplaces are centralized around a physical site and main applications. You get a site, set up an ERP, and assign seats to employees. Such arrangements arose out of the limitations of the time. But now digital systems can completely change that and put people at the center of operations. It transcends workplaces in a new culture called ‘activity-based work’: “Activity-based work gives the employee the flexibility to make choices about where to work and what to do to a certain extent. This is with the business results in mind, but giving them the right tools so that they can make those choices and run them from anywhere through different ways of doing things.
Four ingredients make up the successful implementation of activity-based work. It starts by allowing employees to choose where they would like to work, supported by appropriate digital platforms that promote productivity and collaboration. All of this takes place in an activity-based environment, where the company understands what activities its employees perform (and are duly empowered to do so). Finally, and a more recent addition, such environments should espouse a level of sustainability. This isn’t just to meet compliance requirements, but because new hires care about those values.
If all of this sounds somewhat foreign and difficult to achieve, it is quite the opposite. Many companies already have the means to create an activity-based work environment. Collaboration platforms such as Microsoft Teams have these capabilities or may adopt new enhancements. But it usually happens that environments are not designed and configured to achieve these results.
Put it all together
Dimension Data’s Intelligent Workplace is not a strategic supplier; its approach is much more nuanced, practical and results-oriented. “If you approach it correctly with both customer engagements and with software development, you can solve many problems quickly and build momentum for broader change,” says Parker.
For example, and a real customer use case, giving traveling salespeople access to critical ERP functions while allowing their managers to track their performance. The ability to do all of this was already in their ERP, but these processes were not connected to the workforce. The EX was poor. Dimension Data’s smart workplace solved this problem by developing mobile apps that integrated with ERP and also provided all functions to employees.
Parker continues, “We don’t substitute if we can avoid it, and we often don’t have to. Many companies sit down with the systems to create better collaboration, remote working, and workforce management. But their systems are stuck on poorly integrated technology islands. Often it’s about redesigning these relationships, supported by other Dimension Data markets to help ensure security, infrastructure, etc. The technology itself doesn’t excite me, but rather what technology can do for the business excites me.
A team to transform workplaces
Dimension Data’s smart workplace brings this to market through several capabilities that include workplace and technology specialists, developers, and IOTs. This combined ability helps many clients create smart workplaces that put employees – their wisdom and experiences – at the center. Such an agile approach enables Dimension Data to deliver business results, continuing through nuanced changes and, if necessary, a managed service offering.
As remote working has become a necessity for business survival, Dimension Data’s smart go-to-market, supported by the other pillars of go-to-market, could help customers adjust their cultures and practices. activity-based work process. They bring the employee experience to the heart of organizations, boosting production and enabling fulfilled employees to do even better than before.